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Orchestrate across multiple systems,
knowledge sources, and AI models
You define the goal. Agent coordinates the resources needed to accomplish it.
Executing complex, multi-step workflows can be beyond the capabilities of even the most sophisticated AI models, and often requires interacting with multiple systems and sources of knowledge. Agent orchestrates across all of these seamlessly.
Agent breaks down high-level goals and processes into smaller steps, and coordinates access to resources needed to solve a given task. Agents can access knowledge and key systems as needed, and draw on a constellation of AI models for planning, decision making, response generation, self-evaluation, and more.
The result is an AI agent that can make contextual decisions, take the appropriate action, and respond with meaningful, helpful language.
Connect AI to your entire business
Agent delivers secure, real-time integrations across your systems of record, from commerce platforms to CRM, to your homegrown systems
Knowledge retrieval
AI agents understand when and where to locate information, from account information to order history, Q&A documents to corporate policies.
Real-time action
AI agents can take action on behalf of your customers via secure, real-time integrations to your systems of record.
No more menus
Move on from IVR systems and let your customers get straight to the resolution they need. With your AI agent, voice communication is fast and action is immediate - no more lenghty wait times or tedious touch-tone menus.
Take action, instantly
Your agent is connected to your systems of record - from your order management system to your CRM - so it can take action on your customer’s behalf, from processing an exchange, scheduling a delivery, updating a subscription, or changing a reservation.
Around-the-clock
AI agents are available to handle customers' questions any time of day. Customers can put the conversation on hold if life takes them elsewhere, and your agent can pick up where they left off, later.
Take action on your systems
Conversational AI isn’t about answering questions. With M-LAI, your AI agent can take action, whether updating a case in CRM or managing a delivery in an order management system.
See what M-LAI can do for you.
Find out how M-LAI can help your company transform the
customer experience with our conversational AI agents.
