Get going with Agent, our platform for
agent management
In the age of conversational AI, every
company needs an agent.
Intuitive and authentic conversations
Your AI agent mirrors the nuances of human communication, ensuring seamless and organic customer service interactions while improving customer satisfaction.
Agents are software systems that use AI for reasoning, decision making, and dialogue, enabling interactions that are creative and intelligent. With Agent, your business can leverage the latest research on autonomous agents in addition to unique capabilities that make AI safe for business.
Agents built on Agent are:
- Grounded with your brand, knowledge and processes
- Capable of sophisticated, multi-step workflows
- Able to provide insights and take action based on internally available data.
- Self-supervising and able to stay on-brand and on-topic
Define your brand, knowledge and goals
Your AI agent acts as an extension of your company, enabling you to deliver authentic, engaging customer experiences.
Your company’s voice and tone
From tailored greetings to predefined behaviors, agents personalize every interaction while reinforcing your brand.
Your knowledge and expertise
Ground your agent with your knowledge and processes, enabling it to understand the context of every conversation and respond instantly and creatively.
Your goals and guardrails
Assign goals and objectives to your agent, and encourage it to drive to specific options. Define boundaries to ensure your agent stays on-topic and makes appropriate decisions.
Empower developers to innovate, fast
Developers can use the Agent Software Developers Kit (Agent SDK) to develop and deploy agents.
Composable skills
Developers compose AI agents by mixing-and-matching skills - like workflow, triage, respond, and confirm - into complex workflows that agents can execute for a specific use case.
Declarative development
Developers can declaratively define agent functionality without being an expert in large language models or prompt engineering. You define the "what" while Agent figures out the “how.”
Supervision, security and auditing
To mitigate risks inherent in the non-deterministic nature of LLMs, M-LAI wraps LLMs in supervisory layers to reduce hallucinations, ensure security, and prevent abuse.
Filters and monitoring
M-LAI has built in a set of monitors and filters for topics, keywords that are off-limits that you can evaluate on a per-session basis. Additionally, M-LAI will review use inputs or LLM generated content to ensure that agent responses are truthful, relevant and helpful.
Secure integration
Agent secures AI access across your systems, complete with checks, access controls, and business logic to ensure that the agent is doing only what it should. Any action taken - from user authentication to customer information retrieval - can be trusted to operate only as explicitly specified.
Prompt injection detection
M-LAI has put place preventive measures for prompt injection. Additionally, the system is architected with deterministic code to verify agent actions, enforce your poilicies and maintain data integrity.
Auditing and inspection
Agent offers tools to help customers understand the reasoning process behing a specific agent action or answers. Companies can examine every agent activity, see what knowledge was drawn on, which systems were accessed, adn trace reasoning. This combination of auditing and human-in-the-loop evaluation makes it easy for companies to spot agent errors, knowledge source inaccuracies, and then update agent instructions in near real-time.
Data governance and privacy
Protect your data and maintain compliance.
Your data is your own
Agent enforces strict data separation between customers. Information that you provide to inform your agent’s behavior, like your knowledge base, unstructured documents, and guides, is stored in your own, private M-LAI workspace. Anything stored or built within your workspace is never shared with any other company – this space is distinctly your own.
Private data stays private
Agent detects and masks customers’ personal information (PII), like Social Security numbers and credit card details, ensuring their privacy. Real-time integrations with your company’s systems of record ensure that sensitive data is only accessed on an as-needed basis, ensuring data integrity.
Train your agent -
and nothing else
Your data will never be used to train models for use by anyone other than you for your AI agent. Your data will only ever be used to build your company’s agent and to benefit you. Period.
Forward-thinking and backwards compatible
The Agent architecture embraces the latest advancements in artificial intelligence, with a strict commitment to backwards compatibility. We ensure a seamless transition for all customers and guarantee existing functionalities remain fully accessible.
See what M-LAI can do for you.
Find out how M-LAI can help your company transform the
customer experience with our conversational AI agents.
