Take customer service to the next level
with Conversational AI
Provide exceptional experiences and
enhance business performance.
Intuitive and authentic conversations
Your AI agent mirrors the nuances of human communication, ensuring seamless and organic customer service interactions while improving customer satisfaction.
Deliver empathetic support
AI agents use language processing and human-level reasoning to create conversational interractions that are natural and satisfying.
Adapt to any inquiry
AI agents understant jargon, typose, and context to communicate with consideration, adapting to each customer’s specific needs and emotions.
Respond in any language
AI agents communicate effortlessly in the language of users’ choice for experiences that are personalized and inclusive.
Beyond Q&A
Conversational AI isn’t just about answering questions. With M-LAI, your AI agent takes action to solve your customers’ problems, improving self-service resolution rate and average handle time.
Use your expetise
Your agent is informed by your knowledge base, and guided by your company’s policies and brand guidelines, enabling it to make informed decisions.
Empower your teams
When your agent can’t solve your customer’s problem, it collects critical information and delivers a detailed summary to your customer service teams, preparing them to effectively manage escalations.
Anywhere any time
Your AI agent is up-to-date, delivering customer service anytime and anywhere to dramatically lower your response time.
Connect across channels
Whether they're at home or on the go, offer your customers the convenience of support through chat.
Always-ready
AI agents are easy and low-cost to update, whether there is a new product to highlight, a new promotion to offer, or a new policy to follow.
Scalable
When you experience surges in consumer demand, M-LAI scales up effortlessly, ensuring a smooth experience with plenty of capacity.
Always improving
Your agent can be tailored to evolve based on the specific needs of your business. You maintain full control: the agent can be manually adjusted to incorporate new knowledge or remain stable as per your preferences, without unsupervised automatic learning.
Live summaries
Review actionable activity summaries across all conversations as they happen. Sophisticated pattern recognition allows you to spot small problems before they grow, whether identifying a common product question or flagging a shipping delay.
Automatic tagging
M-LAI tags and categorizes each conversation, making it easy to track success and see what your customers are interested in most.
Integrated quality assurance
Monitor your AI agent's performance in real-time and make necessary adjustments. M-LAI automatically flags conversations so your customer experience teams can focus on the interactions that need extra attention.
Make AI your own
M-LAI is designed with the highest commitment to trust, security, and compliance. Your AI agent won't pretend to be something it’s not, and it will be honest about its limitations.
Supervision
Guardrails ensure your agent stays on-topic, and real-time monitoring tracks live interactions.
Secure integration
AI may be flexible, but security standards should not be. When AI accesses your systems of record, those interactions are deterministic and controlled to ensure your AI always follows your policies and security procedures.
Auditing
Built-in quality assurance workflows ensure your customer experience team can understand the reasoning behind every AI interaction.
Data governance
Your data is only used for your company’s agent. We don’t use your data to train models and we use industry standards best practices to ensure your data is secure.
Privacy
Personally identifiable information is automatically encrypted and masked.
See what M-LAI can do for you.
Find out how M-LAI can help your company transform the
customer experience with our conversational AI agents.
